Tailored insurtech solutions extend the footprint
Banking Frontiers|November 2024
How can an insurtech create value for its customers? Bhushan Sheth, Chief Risk Officer at Zopper Insurance Broker, gives examples relating to customer satisfaction, innovation, distribution, and more:
- Manoj Agrawal
Tailored insurtech solutions extend the footprint

Manoj Agrawal: Give examples of contributions made by Zopper’s assurance team in helping improve customer satisfaction.

Bhushan Sheth: C-Sat is a parameter that we track extensively. Customer expectations are very high w.r.t turnaround time in this industry. Nobody will be okay with giving their phone for repair and staying away from it for more than 24-36 hours. Real test is to pick up, repair and drop within 12 hours: that’s the challenge and expectation. We have our happy calling team to ensure sales follow up, also helping eliminate mis-selling.

Give examples of how Zopper is converting customer insights into product innovation.

この蚘事は Banking Frontiers の November 2024 版に掲茉されおいたす。

7 日間の Magzter GOLD 無料トラむアルを開始しお、䜕千もの厳遞されたプレミアム ストヌリヌ、9,000 以䞊の雑誌や新聞にアクセスしおください。

この蚘事は Banking Frontiers の November 2024 版に掲茉されおいたす。

7 日間の Magzter GOLD 無料トラむアルを開始しお、䜕千もの厳遞されたプレミアム ストヌリヌ、9,000 以䞊の雑誌や新聞にアクセスしおください。

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