Hong Kongâs financial services regulator, the Hong Kong Monetary Authority (HKMA), has launched a Generative AI (Gen AI) sandbox and announced the inaugural cohort recently with 10 banks and 4 tech companies as participants.
As part of this cohort, some 40 proposals were examined, out of which15 use cases were selected. The focus of the cohort will be risk management, anti-fraud systems and customer experience. The HKMA is collaborating with the Hong Kong Cyberport Management Co, a digital technology incubator wholly-owned by the Hong Kong SAR (Special Administrative Region) government, to run the technical trials. The focus of the trials will be the capabilities of Gen AIâs in processing vast amounts of documents and unstructured data, as well as its ability to handle cross-media inputs and outputs, such as text, audio and graphics.
USING UNSTRUCTURED DATA
The HKMA said notable examples include augmenting credit assessment and fraud detection by automated processing of unstructured data, and enhancing customer service to handle more personalized and complex inquiries, as an improvement over typical pre-defined chatbots.
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