The IT failures meant customers of TSB, Nationwide, First Direct and Lloyds Banking Group - including its Lloyds, Halifax and Bank of Scotland brands - were either struggling to log into online bank accounts or experiencing payment delays.
The issues were made worse for customers who were ready for payday, often scheduled on the last day of the month. Most services were restored by the afternoon.
It is the second month in a row customers have had to grapple with delays on crucial days for payments. At the end of January, an IT glitch left some Barclays customers locked out of their accounts for almost 24 hours, on what was HMRC's deadline day for settling self-assessment tax returns.
Dit verhaal komt uit de March 01, 2025 editie van The Guardian.
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Dit verhaal komt uit de March 01, 2025 editie van The Guardian.
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